Thomas Gregory

Service Manager @Sabio

Widnes, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

Signup · Get unlimited contacts

WORK HISTORY

May 2018 — Present

Service Manager @Sabio

View department →

Sabio is an innovative unified communications and contact centre services company, focused on delivering exceptional customer contact strategies and solutions from contact centre virtualisation and IP telephony, to Workforce Optimisation, multi-channel contact strategies and user-centred speech applications. Sabio can also help with any aspect of your customer contact including Consultancy, Application Development, Systems Integration, Training and a unique Support offering.Sabio work with and support a range of large clients. As a Service Delivery Manager, I proactively manage the service delivery and customer relationships for multiple Sabio Top 30 key clients. This involves; delivering and overseeing the service for my clients on multiple sites, managing client relationships, client satisfaction, customer reporting, delivering service reviews and contractual SLAs.

SKILLS

Excellent Communication SkillsProven Ability to Develop Customer Aligned ProcessesCross-Functional Team LeadershipTelecommunicationsProven Analytical and Reporting SkillsOn Boarding Experience of Simple and Complex ServicesItil QualifiedEncouraging an Openness with Customers and All Parts of the BusinessSkilled in Growing Business Relationships Aligned with Revenue GenerationWorking Knowledge of Customer Contractual BidsExcellent Working Knowledge of Managing 3rd Party SuppliersSupplier NegotiationStrong Financial, Metrics, Communication and Business Process Control SkillsManaged ServicesStrategic PlanningInterpersonal SkillsConstantly Looking for Opportunities to Improve the Level of Customer Service

ABOUT THOMAS GREGORY

A highly-motivated and results orientated ITIL Customer Service Delivery Professional…

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.