Thomas George
Director - Data Analytics and Intelligence Services @Concentrix
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WORK HISTORY
Director - Data Analytics and Intelligence Services @Concentrix
Belfast, GB
EDUCATION
Rani Durgavati Vishwavidyalaya
B.Sc, Mathematics
SKILLS
ABOUT THOMAS GEORGE
Results-oriented executive with 25+ years of expertise in Technology and services companies. I specialise in leveraging Data & Analytics, Lean Six Sigma methodologies, utilising leading technology solutions and driving Business Intelligence deployments to transform operations, boost productivity, and elevate the customer journey.At Concentrix (a $10B FTSE 500 BPO and technology services company), I am leading end-to-end Data & Analytics, delivering actionable Operational Insights and deploying Enterprise Intelligence via Business Intelligence(Power BI, Tableau) and harnessing cutting-edge technology solutions like Conversational Analytics (speech & text), Process Mining etc.for global clients primarily in BFSI, Retail, Edutech sectors. I am actively deploying AI and Generative AI solutions to drive next-generation Digital Transformation and Continuous Improvement efforts. In this role, I secured a top industry recognition (CCA Awards) for a Conversational Analytics project that significantly boosted sales and customer experience (CX).In my previous experience with Firstsource Solutions, a leading BPM company, I oversaw Continuous Improvement, Digital Transformation, and Robotic Process Automation (RPA) initiatives for clients primarily across BFSI, Telco & Media, and Utilities sectors utilising Lean Six Sigma methodologies and deploying next-generation technology solutions to optimize client processes. I spearheaded the first major RPA deployment at Firstsource, delivering a 25%+ productivity gain and $20M in cost savings for a leading UK bank. I was recognised with the Customer Champion Global Award for this highly impactful delivery. I also achieved rapid progression (4 promotions in <10 years) from Middle to Senior Management, demonstrating broad capability and consistent results.A Certified Lean Six Sigma Black Belt, my focus extends beyond process optimization to leading organizational change. I have a proven track record of successfully building and scaling a Continuous Improvement culture, effectively navigating complex internal dynamics through expert Stakeholder and Change Management.
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