Thomas Follain
Customer Success Manager @Andercore
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WORK HISTORY
Customer Success Manager @Andercore
AI-driven industrial trade platform streamlining global supply chains for infrastructure, energy, and construction materials.Key Achievements- Customer Relationships & Negotiation: Built trusted, long-term relationships with buyers and suppliers, handling escalations and negotiating commercial solutions on pricing, claims, and delivery constraints- Post-Sales Ownership: Led end-to-end post-sales operations across France, Italy, UK, Ireland, and the Netherlands, covering onboarding, deliveries, and claims for complex B2B transactions- Scalable Operations & Execution: Designed and implemented scalable post-sales processes with Tech, Logistics, Procurement and Supply Chain, improving SLA reliability, operational clarity, and day-to-day execution in a high-growth environment.
EDUCATION
Aalto University Executive Education Ltd
Global Business Talent F.E.C.
Ecole de Management de Normandie
Master 2 (M2), Development, Innovation and Territorial Marketing
Akademia Leona Koźmińskiego
International Business
SKILLS
ABOUT THOMAS FOLLAIN
I’m a data-driven team lead passionate about transforming complex challenges into efficient, scalable solutions while fostering collaboration and growth.My working method is: 1. Understand the project’s context, structure, and details by immersing myself in the tasks. Build time-saving automations and create clear, documented processes to simplify workflows. Empower teams and stakeholders by rolling out improvements with tailored training, ensuring autonomy and long-term success.Throughout this process, I collaborate with stakeholders to ensure every improvement aligns with organizational goals and drives measurable success.
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