Thomas Feller

F & B Transformation Consultant @Kasada Services Limited

Johannesburg, ZA

F&B expertise and customer experience:Audit / analyze customer experience,Action plan to increase customer satisfaction.Sales:Sales tool analysis,Sales analysis,Lifestyle experience recommendations.Improved performance on F&B costs:Audit and analyze F&B costs,Monthly reporting with action plans.Products / customer experience:Formalize information for operational staff and provide them with the necessary information,Monitor performance (KPI) and formalize feedback.Health and safety:Implementation of a hygiene and safety protocol,Carry out a health and safety audit of F&B outlets,Advice and support on the digitalization of the OHS control plan.CSR:Support and leader in the deployment of the Winnow waste management system,Analyzes and audits reports,Carry out a waste audit to supplement Winnow data,Increase supplies of local food products.Due Diligence:Carrying out an F&B efficiency audit,Verifications and control of materials, PMS and organization,Advise on the replacement of materials and/or necessary work.Construction :Communicate standards, standard drawings, product requirements to architects, designers, etc,Write product sheets,Support ongoing projects until delivery of the property,Participate in the analysis of plans and furniture notebooks,Participate in the analysis of operational needs and make recommendations,Participate in updating construction specifications,Material and organizational efficiency audit.Purchases :Audit of existing equipment,Definition of tender requirements in all F&B areas (food, beverages, subcontracting, kitchen materials and equipment) and delivery monitoring.Human ressources :Provide training on all F&B aspects,Recruitment of F&B staff.

EM Strasbourg Business School

Maîtrise de Sciences et Techniques, Management et marketing en hôtellerie restauration

CNED Grenoble

Diététique et Nutrition

Ecole hôtelière Alexandre Dumas Strasbourg

BTS, Gestion et Marketing en hôtellerie restauration