Thomas Evans
Technical Support Account Manager (TSAM) at Splunk
- Role
- Technical Support Account Manager (Tsam) at Splunk
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Thomas Evans
Over 20 years in technology and technology sales helping corporations resolve complex business challenges with innovative processes and solutions that help drive business value. Regarded by peers and executives for having an analytically driven mind that can take complex situations and problems and resolve them with simple solutions. Established and respected architectural and presentation skills, as well as demonstrated strong leadership skills.Specialties- IT Service Management (ITSM)- SaaS & Cloud Computing- Service Desk Consolidation- Infrastructure Optimization- Oil & Gas Industry Expertise- Business Service Management- Proactive Operations- Mobility
Experience
Technical Support Account Manager (Tsam)
Aug 2019 — Present
The Technical Support Account Manager (TSAM) role at Splunk promotes Customer Success by partnering with both internal and external teams to ensure the successful delivery of Splunk services and products and drive resolution of issues.
Education
Texas State Technical College
Associate of Applied Science, Computer Science
1985 — 1987
Skills
- Enterprise Software
- Enterprise Architecture
- Bmc Remedy
- Application Performance Management
- Itil Certified
- Agile Methodologies
- IT Operations
- Management
- Saas
- Business Alliances
- Configuration Management
- Partner Management
- Cmdb
- Myit Enabled
- Software Project Management
- Itil
- Unix
- Solution Selling
- Software Industry
- Storage
- Data Center
- Service Lifecycle Management
- Sales Enablement
- Virtualization
- Software Consulting
- Paas
- Incident Management
- Bmc Patrol
- Integration
- Solaris
- IT Management
- IT Strategy
- Databases
- Cloud Computing
- Assurance Architect
- Service Management
- Go-to-Market Strategy
- IT Asset Management
- Service Desk
- Solution Architecture
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