Thomas Ernst
CTO @Micado
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WORK HISTORY
CTO @Micado
Auckland, NZ
At Micado we provide expertise in data analytics to develop rich customer insights using Salesforce’s Artificial Intelligence technology Einstein Analytics.We enable our clients to extract rich customer journey insights, create smart campaigns and sales engagements to WIN, GROW and RETAIN customers. Our services and insights empower our clients to increase their Sales and Marketing effectiveness. We help our clients to create an unbreakable bond with their partners and customers - customers that are more engaged, loyal and more connected than ever before. We support our clients to shape a data driven culture in which data insights are considered as strategic assets when it comes to decision making.
EDUCATION
University of Regensburg
Master of Science, Physics
Massey University
Doctor of Philosophy - PhD, Physics
SKILLS
ABOUT THOMAS ERNST
Thomas has a great passion for Data Analysis and Insights as it combines his analytic background with his business analysis skills. Asking the right questions and using modelling to analyse data sets were only some of the skills Thomas acquired in his past endeavors.As CTO of Micado he ensures the technology is on place of the highest standard to ultimately create the business value customers are seeking for.In his previous roles Thomas has successfully delivered business analysis and insights services and from strategy and design to delivery in a variety of IT projects, ranging from software development, M2M, Mobility, Cloud, Data Centre transformations, software and platform transitions to Business Transformations. In 2017 Thomas presented at the Dreamforce Conference in San Francisco, an AI based innovative customer analytics solution to improving Customer Experience (CX) and increasing Marketing and Sales Effectiveness.
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