Thomas Edman
Key Account Manager @ Zoho | Client Relationship Management
- Role
- Key Account Manager at Zoho
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Thomas Edman
Customer-focused Key Account Manager with Zoho and 10+ years of experience across SaaS, technology, and financial services—driving client success, strengthening relationships, and supporting sales growth.At Zoho, I manage strategic accounts within the Zoho One ecosystem, ensuring smooth onboarding, strong product adoption, and long-term value realisation. My approach blends proactive communication, sales-focused insights, and a deep understanding of customer workflows to help organisations scale efficiently.Previously at Foodhub, I worked as a Senior Business Executive, managing key accounts while actively contributing to sales growth through client engagement, performance improvements, and market analysis. Before that, I spent 9 years at Teleperformance as a Senior Mortgage Underwriter for Barclays, building strong analytical and operational foundations.Core strengths:• Building and nurturing customer relationships• Account management with sales-driven impact• Identifying upsell, cross-sell, and optimisation opportunities• Collaborating effectively with cross-functional teams• Ensuring customers maximise value from their toolsPassionate about helping businesses grow through the right technology and delivering meaningful customer impact.
Experience
Key Account Manager
May 2024 — Present · Chennai, IN
Education
University of Madras
Bca, Computer Science
2009 — 2012
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