Thomas McDonald

About Thomas McDonald

Strategic transformation leader with extensive experience driving enterprise change at…

Experience

1. IT Manager

   Federal Express Corporation

   Oct 2012 — Present · Memphis, TN, US

   Spearheaded strategic IT initiatives and led dynamic program management organizations, driving measurable success through cross-functional collaboration across Legal, IT, and Compliance domains. Oversaw the organization’s portfolio roadmap, prioritizing and planning demand and resources to align with Business and IT strategies. Designed and implemented comprehensive PMO frameworks, establishing standardized execution and delivery protocols, ensuring program compliance, and facilitating executive engagement to streamline governance processes and ensure alignment between IT project execution and organizational objectives. Successfully managed over $20 million in software and professional services contracts, supporting over 30 SaaS applications with a high-performing team of 13 professionals. Directed high-impact legal technology modernization initiatives, improving application performance metrics and ensuring operational excellence through real-time monitoring. Established Program Management governance bodies, enhancing management insight and enabling the achievement of program goals through consistent monitoring and scheduling. Championed the adoption of the Scaled Agile Framework (SAFe), significantly improving delivery predictability and efficiency in complex projects. Partnered with stakeholders across the enterprise, ensuring program priorities aligned with business strategy and fostering cross-functional collaboration. Established and monitored detailed application performance metrics, significantly improving visibility into system health and ensuring the reliability of mission-critical systems.

Education

• Dowling College

  Master of Business Administration (M.B.A.), Business Administration and Management, General

  2010 — 2012

• Georgia Institute of Technology

  Master of Science (M.S.), Computer Science

  1993 — 1994

• Jackson State University

  Bachelor of Science (BS), Computer Science

  1987 — 1992

Skills

• Change Management
• Databases
• Emotional Intelligence
• Agile Methodologies
• Management
• Team Building
• Software Documentation
• Sdlc
• Visio
• Software Development Life Cycle (Sdlc)
• Business Process
• Team Leadership
• IT Management
• Pmo
• Leadership
• Program Management
• Entrepreneurship
• Strategic Planning
• Software Project Management
• Project Management
• Information Technology
• Scaled Agile Framework
• Analysis
• Business Intelligence
• Cross-Functional Team Leadership
• Ms Project
• Requirements Analysis
• Requirements Gathering
• Integration
• Process Improvement
• Vendor Management
• Agile & Waterfall Methodologies
• Business Analysis
• Mentoring
• University Teaching
• Systems Analysis
• IT Strategy
• Coaching
• Business Process Improvement
• Kanban