Thomas Dreesbach
Senior Manager - Digital Customer (Service Excellence) Systemic Coach @Deloitte
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WORK HISTORY
Senior Manager - Digital Customer (Service Excellence) Systemic Coach @Deloitte
Region Köln/Bonn, DE
Customer Care, Customer Service, Service Operations, Service Experience, Service Excellence, Service Transformation, Business Process Outsourcing, Conversational AI, Customer Relationship Management, Project & Program Management
EDUCATION
Universidad de Salamanca
Business Administration
INeKO - Institut a. d. Universität zu Köln für die Entwicklung personaler und interpers. Kompetenzen
Systemischer Coach & Change Manager, Systemisches Coaching & Change Management
WFI - Ingolstadt School of Management
Diplom-Kfm., Betriebswirtschaftslehre
Hanken School of Economics
Business Administration
ABOUT THOMAS DREESBACH
Broad international experience and proven record in CX, CRM and Customer Care (18+ years) working in retail & automotive sector, for enterprises as well as SMBs, on industry & service provider level. Consultant personality with natural passion to sustainably facilitate and empower human-centric change & transformation ambitions. Servant leadership & coaching attitude showing authentic commitment and enthusiasm for people\'s individual growth.
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