Thomas Dorrycott

About Thomas Dorrycott

With over 10+ years of experience in customer success and renewals, I excel at managing client relationships, driving revenue growth, and ensuring customer satisfaction. At Palo Alto Networks, I oversaw a portfolio of $8.3M ARR, partnering with cross-functional teams to mitigate risks and deliver tailored solutions. My mission is to empower clients while aligning with an organization\'s goals to drive meaningful outcomes through collaboration, innovation, and dedication to excellence. At Palo Alto Networks, I helped turn at-risk accounts into thriving partnerships, helping generate over $2M in additional revenue. By facilitating executive business reviews and delivering internal training for cross-team collaboration, I contributed to both client success and team development. Proficient in Salesforce, Gainsight, and Tableau, I enabled data-driven strategies to support renewals and optimize client outcomes.

Experience

1. Senior Customer Success Manager

   SecurityScorecard

   Oct 2025 — Present

Education

• Shenandoah University

  Bachelors of Administration - Marketing, Bachelors of Science - Kinesiology

  2005 — 2009

Skills

• Direct Sales
• Strategic Partnerships
• Storage
• Email Marketing
• Solution Selling
• Anti-Phishing
• Sales
• Social Engineering
• Online Marketing
• Customer Relationship Management (Crm)
• Relationship Management
• Cold Calling
• Crm
• Software as a Service (Saas)
• Business Development
• Lead Generation
• Cloud Computing
• Saas
• Sales Process
• Salesforce.com
• Account Management
• Customer Service
• Security
• Enterprise Software
• Sales Management
• Product Marketing