Thomas Doran
President, Chief Client Officer @CGI Digital
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WORK HISTORY
President, Chief Client Officer @CGI Digital
Rochester, NY, US
Joined CGI Digital as a Sales Executive tasked with driving revenue working directly with clients—serving in that capacity for two-and-a-half years. Promoted to Account Manager on the NEXT! side of the house managing key advertising accounts for this sister business. Promoted to Director of Account Managers overseeing teams of account managers supporting the ad agency. Named Vice President of Client Experience—a role that added oversight of all digital products. Appointed by founder as President/Chief Client Officer overseeing all aspects of the business relative to client deliverables, including NEXT!Promoted to newly created position overseeing all post-sale, client service functions for the company overall with full P&L responsibility for revenue, expenses, sales and human resources. Manage a team of 100 with responsibility for client engagement and production across thousands of accounts. DIGITAL TRANSFORMATION. Drove significant improvements in digital transformation to reduce the dependency on human capital—making each individual contributor more productive, each team more agile and adding capacity to meet needs in scaling for growth. HUMAN CAPITAL MANAGEMENT Navigated potential critical impacts to the business from the “great resignation.” Improved working environment, created performance-based incentives, and renegotiated pay plans—successfully maintaining the team while concurrently growing revenue. PROCESSES AND SYSTEMS. Built out processes and systems designed to secure contract renewals from existing clients and drive NRR—evolving the business model from a contractual to an annuitized/managed services model. COMPENSATION PLANNING. Devised new, improved existing and implemented the company’s first-ever standardized salary bands and job descriptions—addressing longstanding inequities. PRODUCT REDESIGN. Turned loss-leader products and services into individual profit centers.
EDUCATION
New Mexico State University
Bachelor of Business Administration - BBA, Marketing
ABOUT THOMAS DORAN
PROFESSIONAL PROFILE: I am a client-focused principled leader with a proven record of achievement as a revenue driver with the unique ability to execute across all critical imperatives on a strategic and tactical level. Throughout my various roles, I have been confident and comfortable in complex organizations and markets calling for impeccable skills in demonstrating situational leadership, managing change in dynamic markets, driving business turnaround and meeting the demands of an increasingly digital marketplace. Colleagues have consistently recognized me for personal effectiveness in driving results autonomously, often with limited resources, galvanizing commitment and earning buy-in up and down the organization chart.KNOWLEDGE BASE: Technology | SaaS | Marketing | Digital Media | Advertising | Business Strategy | Sales Strategy | Product Promotion | Account and Relationship Management | Customer SuccessCORE COMPETENCIES: Strategic vision. Exceptional situational assessment skills in identifying and capitalizing on opportunities and deriving solutions to complex problems—aligning tactical execution against strategic imperatives. Transformational. An affable driver in change management. Skilled at driving the internal and external levers behind transformational, turnaround and digital conversion in dynamic markets. Servant leadership. A working leader with high emotional intelligence and social intelligence—leading through sincere transparency, effective communication, real collaboration and total inclusivity. Customer success. Adept at delivering the user experience, including driving operational excellence and developing the back-end best practices, processes and systems to drive customer success—skills essential to scaling an enterprise for growth. Business development. Proficient at driving go-to-market strategy and tactics, including managing the sales process and upgrading, retaining and ensuring successful adoption as the keys to long-term revenue. Performance management. A player-coach adept at identifying, capturing & evaluating key performance indicators and other metrics as the driver of success whether managing clients, products or sales. Analytics. Skilled at leading the development and design of dashboards and databases—mining each for business intelligence and opportunities that lead to revenue and deepen the relationship.LET\'S CONNECT:I would be eager to network with similar professionals to share resources and learn. The best way to reach me is via LinkedIn or at t•••••@cgicompany.com. Thank you.
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