Thomas Donsu

Global Deliver Lead @Accenture

Düsseldorf, DE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2023 — Present

Global Deliver Lead @Accenture

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Düsseldorf, DE

EDUCATION

1993 — 1998

Fachhochschule Niederrhein

Engineer’s Degree, Technical Information Processing

SKILLS

Kpi ImplementationPresalesInformation TechnologyContract ManagementLeadershipIT Service ManagementChange ManagementPerformance ManagementIT OperationsP&L ManagementManagementVoice Over Ip (Voip)People ManagementContract NegotiationCustomer Experience ManagementService ManagementOutsourcingProject ManagementTelecommunicationsManaged ServicesVoipData CenterPre-SalesBusiness StrategyUnified CommunicationsSalesUcIctService DeliveryCloud Computing

ABOUT THOMAS DONSU

Results-oriented Senior Management Professional with 25+ years of experience in ICT and global service delivery transformation.I lead large-scale programs across BPO, Captive, and ICT environments, driving end-to-end delivery excellence through AI-enabled operations, intelligent automation, and optimized nearshore/offshore delivery models.My focus is on operational performance, scalability, and execution discipline, ensuring that transformation strategies translate into tangible business results.Known for combining strategic vision with strong delivery governance, I build high-performing international teams that deliver consistent quality, efficiency, and customer satisfaction.Passionate about transforming service organizations through innovation, technology, and leadership that turns strategy into measurable impact.

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