Thomas Donio
Customer Experience | Payment Technology | SaaS | Organizational Transformation | Strategic Planning | Leadership Development | Process Improvement
- Role
- Senior Director of Customer Care at Versapay
- Location
- Bethlehem, PA, US
- LinkedIn followers
- 500 followers
About Thomas Donio
High-energy, proactive, and self-driven operations leader focused on continuous process improvements and capability to achieve aggressive efficiency and revenue goals with extensive experience in utilizing insights from customer-facing businesses to incorporate and deliver KPI’s. Proven track record of managing large projects end-to-end and optimizing operational processes to scale. Demonstrated ability to build, evolve, lead, and manage performance and growth of high performing teams with incredible customer focus and a true passion for helping others. Thrives in a startup environment and possesses excellent interpersonal, verbal, written and presentation skills with unique ability to effectively engage with team members and stakeholder across all levels of the organization.
Experience
Senior Director of Customer Care
Apr 2025 — Present
Education
Kutztown University of Pennsylvania
Education
1995 — 1997
Moravian University
Education
1998 — 2000
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