Tom Dabovich
VP, Underwriting Operations at Merchants Bonding Company
- Role
- Vice President, Underwriting Operations at Merchants Bonding Company
- Location
- Wheaton, IL, US
- LinkedIn followers
- 500 followers
Experience
Vice President, Underwriting Operations
May 2023 — Present · Chicago, IL, US
Lead a 50-person team overseeing underwriting operations, customer service, training, and project management.• Scaled the Rapid Access Program (RAP) by reducing approval speed to under a minute, enabling end-to-end automation and expanding the offering to new bond types.• Drove strategic adoption of AI through ChatGPT Enterprise and integrated financial, WIP, and credit assessment tools within the underwriting platform.• Led creation of a new credit model, enhancing risk assessment and underwriting consistency.• Guided transaction automation that eliminated tens of thousands of manual tasks annually, improving the agency experience, accuracy, and team efficiency.• Implemented automated processes for past-due premiums, strengthening agency communication and reducing delinquencies by nearly one-third.• Negotiated significant cost reductions and strengthened terms with key technology vendors.• Implemented PHMG audio branding to elevate the caller experience for thousands of agents and partners each month.
Education
DePaul Driehaus College of Business
MBA
2007 — 2009
Marquette University
BS
2000 — 2004
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