Thomas Carter
Product Operations Manager @Hachette UK
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WORK HISTORY
Product Operations Manager @Hachette UK
London, GB
Metadata Gap Imporvement: Ensured accurate metadata by identifying gaps andcoordinating with relevant departments to fill inconsistencies.Process Implementation: Spearheading the development and implementation ofnew processes within the team to improve workflow and efficiency.Integration Lead: Key contributor in the integration of Welbeck and overseeing thesuccessful execution of coresource uploads, ensuring smooth system transitionsand data migration.Root Cause Analysis & Solution Development: Investigating operationalchallenges, identifying underlying issues, and implementing corrective measures. Iensure transparent communication with stakeholders regarding progress andresolutions.Performance Reviews: Conducting regular performance evaluations, providingfeedback, and fostering a culture of continuous improvement within my team.Team Hiring: Leading recruitment efforts, hiring talent that aligns with bothtechnical needs and team culture.Developed expertise in systems enhancing operational efficiency.KPI Creation: Developing and tracking key performance indicators (KPIs) to monitorteam success and identify areas for improvement.Derive actionable insights from performance data to facilitate operational alignmentwith business objectives.Team Leadership: Conducting regular one-to-ones with my team members,providing mentorship, guidance, and supporting their professional growth.Cross-Department Collaboration: Building and nurturing relationships with otherbusiness units, helping them understand my team\'s role and identifyingopportunities for collaboration to drive mutual success.Problem Solving: Addressing complex challenges by leveraging my problem-solving skills to develop practical, effective solutions.Process Improvement: Continuously identifying and implementing processimprovements across various functions to drive greater operational
EDUCATION
Long Road Sixth Form College
Media
ABOUT THOMAS CARTER
I lead operational improvements across publishing workflows, focusing on data accuracy, timely delivery, and scalable process enhancements. I manage the integration of acquired imprints, overseeing metadata migration and cross-functional collaboration to ensure seamless transitions. My role involves defining and tracking KPIs, conducting root cause analyses, and implementing long-term solutions that drive performance and efficiency. I work closely with sales, editorial, and tech teams to improve communication, streamline systems, and eliminate workflow bottlenecks.
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