Thomas Bugg
Director of Customer Support Engineering and Repiar & Overhaul @Acss
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WORK HISTORY
Director of Customer Support Engineering and Repiar & Overhaul @Acss
Phoenix, AZ, US
Provide strategic leadership to Customer Support Engineering organization as well as Repair & Overhaul groupResponsible for achieving 4th place in 2017, and 3rd place in 2018 Airbus Supplier’s Survey out of 47 Avionics suppliersResponsible for creating a self-help landing page of FAQ’s & How to videos effectively reducing call & Email volume Led an effort team to reduce No Fault Found (NFF) across all of ACSS products, through extensive customer training programLed a product transition team for Customer Support and Repair & Overhaul from Grand Rapids to Phoenix AZ
EDUCATION
Embry-Riddle Aeronautical University
Masters of Science in Leadership Development, Organizational Leadership
ITT Technical Institute
B.A.S.E.E.T, Electronic Engineering Technology
University of Phoenix
M.B.A (Partial), Masters in Business Management (Focus on Technology)
Community College of the Air Force
A.A.S, Avionics
Community College of the Air Force
A.A.S, Education & Training Management
ABOUT THOMAS BUGG
Passionate about Family, Leadership & Customer Support.
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