Thomas Bugg
Director of Field Service and Technical Support Engineering at L3 Harris / ACSS
- Role
- Director of Customer Support Engineering and Repiar & Overhaul at Acss
- Location
- Peoria, AZ, US
- LinkedIn followers
- 500 followers
About Thomas Bugg
Passionate about Family, Leadership & Customer Support.
Experience
Director of Customer Support Engineering and Repiar & Overhaul
Apr 2017 — Present · Phoenix, AZ, US
Provide strategic leadership to Customer Support Engineering organization as well as Repair & Overhaul groupResponsible for achieving 4th place in 2017, and 3rd place in 2018 Airbus Supplier’s Survey out of 47 Avionics suppliersResponsible for creating a self-help landing page of FAQ’s & How to videos effectively reducing call & Email volume Led an effort team to reduce No Fault Found (NFF) across all of ACSS products, through extensive customer training programLed a product transition team for Customer Support and Repair & Overhaul from Grand Rapids to Phoenix AZ
Education
Embry-Riddle Aeronautical University
Masters of Science in Leadership Development, Organizational Leadership
2012 — 2014
ITT Technical Institute
B.A.S.E.E.T, Electronic Engineering Technology
2001 — 2004
University of Phoenix
M.B.A (Partial), Masters in Business Management (Focus on Technology)
2004 — 2004
Community College of the Air Force
A.A.S, Avionics
1992 — 1998
Community College of the Air Force
A.A.S, Education & Training Management
1992 — 1998
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