Thomas Baverso
Automotive Leader | Sales | Aftersales | Network Strategy | Marketing | SaaS
- Role
- Director, Regional Operations at Stellantis
- Location
- Naperville, IL, US
- LinkedIn followers
- 500 followers
About Thomas Baverso
Dynamic automotive leader with over 20 years of progressive experience in consulting, business strategy, short and long-term planning, automotive finance, customer experience and retail operations. Adept at driving organizational growth and profitability through innovative solutions and effective leadership.
Experience
Director, Regional Operations
Sep 2019 — Present
Strategic and operational leader for the tech/mobility company Stellantis. Managed retail sales (EV and ICE), marketing (traditional & digital), incentives, forecasting, distribution/supply chain, market share analysis, forecasting, and P&L for 6 Midwest states. Over-achieved revenue target by 20.52% or ~$273M in 2023. Established a sustainable culture in a complex matrix organization with 20 direct reports (including second-line leaders), overseeing all human resources actions, succession planning, and organizational development. 2023 results: 15% improvement in employee retention and measurable increases in team productivity and engagement.Leveraged technology, data and analytics to drive continuous improvement while building a roadmap for an engaging customer journey (CX, loyalty, mystery shops, case management). Each year (20••••24), region exceeded objectives in CX case management and Net Promoter Score (NPS).Dealer network development: financial statements, candidate interviews, review of buy/sells, focus on underperforming dealerships, identify site locations of facilities, agreements and brand compliance.Continuously monitored market incentives, consumer trends, conditions, and competitive landscape for both the Midwest and the United States, using SWOT and PESTLE analysis, for timely market insights and strategic adjustments.As liaison with stakeholders, fostered relationships, communications, and meetings with Dealer Advisory Board. Managed NADA surveys, fostering strong dealer partnerships, 2023 winter survey closed with an 8% increase in dealer participation YoY.
Education
Saint Vincent College
Bachelor's degree
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