Thomas Baird
Customer Success Executive at Buchanan Technologies
- Role
- Customer Success Executive at Buchanan Technologies
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Thomas Baird
I’m a relationship-driven sales and customer success executive with a deep background in IT service delivery and client success. After 15+ years in technical and leadership roles, I transitioned into business development and found my calling — helping IT leaders achieve their goals through trusted partnerships.Over the past several years, I’ve consistently exceeded quota by landing new business across industries including higher education, real estate, logistics, construction, insurance, and enterprise technology. Today, in my Customer Success Executive role at Buchanan Technologies, I combine that business development success with hands-on account leadership — ensuring clients receive exceptional service while uncovering new ways to deliver value.Whether opening new doors, helping clients navigate complex IT initiatives, or serving as a trusted advisor, I lead with integrity, empathy, and action. I believe in building partnerships that stand the test of time.Outside of work, I’m a husband, a proud girl dad, a community volunteer, and someone who strives to live each day with purpose and impact.
Experience
Customer Success Executive
Apr 2025 — Present · Dallas-Fort Worth, TX, US
In my role at Buchanan Technologies, I foster strong client relationships and drive measurable business outcomes. I partner closely with delivery teams to resolve challenges quickly, improve service quality, and align solutions with client goals. Leveraging my technical background, I provide consultative guidance that leads to growth opportunities within existing accounts while continuing to generate new business.
Education
The University of Texas at Arlington
none, Computer Science
1999 — 2000
Skills
- Microsoft Exchange
- Management
- Communication
- Vmware
- Managed Services
- IT Service Management
- Networking
- Troubleshooting
- Active Directory
- Windows Server
- Internet Protocol Suite (Tcp/Ip)
- Service Delivery
- Customer Relationship Management (Crm)
- People Management
- Hyper-V
- Servers
- Html
- Cascading Style Sheets (Css)
- Active Directory Experience
- Customer Service
- Domain Name System (Dns)
- Dynamic Host Configuration Protocol (Dhcp)
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