Thomas B.
Field Service Manager at Pacific Biosciences
- Role
- Field Service Manager at PacBio
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Thomas B.
Highly qualified field service manager with valuable expertise in Genetic Analysis, Sequence Detection, Next Generation Sequencing and Single Molecule Real-Time Sequencing. Extensive experience and knowledge in the life sciences, diagnostic and regulatory industry. Proven senior-level experience in system installation, maintenance, failure analysis and repair. Possess exceptional team building, mentoring and leadership skills. Excellent communication and interpersonal skills to develop great relationships with clients.
Experience
Field Service Manager
Sep 2024 — Present
Field Service Manager for U.S. Eastern Region. Responsibilities include hiring, training, and overseeing PacBio field representatives to provide first class service to new and existing clients. Maintain timely and effective resolution to customer problems and issues. Ensures that all customer calls/cases are properly received, logged, and tracked until resolution. Keep CRM information updated and meet Service and Support KPIs. Provide feedback on product performance and customer satisfaction to facilitate the continuous improvement of products and services.
Education
Texas A&M University
BA, Biology
1995 — 1998
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