Thomas B.
Operations Manager - Ucaas @Gamma
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WORK HISTORY
Operations Manager - Ucaas @Gamma
As an Operations Manager, I am responsible for the provisioning and fault journeys across 2 of Gamma’s core products, Horizon (Hosted PBX) & Gamma Mobile. Managing 30 employees to work towards the common goal of providing exceptional customer service.As an Operations Manager, I manage the day-to-day operation of the UCaaS Provisioning and Faults teams. I handle channel partner escalations, 3rd party supplier relationships as well as managing the individuals on the team.
EDUCATION
St Philip Howard Catholic School
High School, GCSE
Escalla LTD
Advanced Apprenticeship In IT, Software and Telecommunications Professionals, IT
ABOUT THOMAS B.
As an Operations Manager, I am responsible for the provisioning and fault journeys across 2 of Gamma’s core products, Horizon (Hosted PBX) & Gamma Mobile. Managing 30 employees to work towards the common goal of providing exceptional customer service.As an Operations Manager, I manage the day-to-day operation of the UCaaS Provisioning and Faults teams. I handle channel partner escalations, 3rd party supplier relationships as well as managing the individuals on the team.Strong support professional with a Advanced Apprenticeship In IT, Software and Telecommunications Professionals focused in IT from Escalla LTD-\'International Certificate for Operators of Pleasure Craft\' Licence Holder
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