Tom Arevalo

About Tom Arevalo

Over 15 years of experience in advancing business strategies and achieving company goals through the use of technology, with expertise in team leadership, client service, vendor management, and relationship development.

Experience

1. Director of Technology

   L&l Holding Company

   Jan 2016 — Present · New York, NY, US

   Provide leadership and organization to the technology and business teams supporting 15 locations with 200 users, between portfolio property management offices, development/project field offices, and external partner sites.• Manage multiple projects including all IT purchasing, implementation, migrations, upgrades, maintenance, and asset management for a portfolio of 11 buildings, including rollouts of new property management / field offices. Insourced several functions, consolidated vendor invoicing and handled implementations internally to generate sizable savings.• Oversee all security and network administration, communication and remote access servers, as well as our Meraki/Cisco equipment for networking efficiency across all locations.• Implemented cloud solutions and other improvements to internal technical infrastructure. Led the migration of local applications/workloads to public cloud providers (Office 365, Egnyte, Argus Cloud) for the enterprise, increasing uptime to 99%, automating procedures and reducing backups.• Create documentation and Visio workflows for memorializing procedures; map out and document L&L’s entire network and development processes.• Lead migrations for MS Exchange 2013 to Office 365; Cisco Call Manager to Evolve IP VoIP service; cloud file hosting; Backupify; MS Intune; and all wireless access points to Meraki. These resulted in increased uptime, cost reductions, improved monitoring, and simplification of usage for end users.• Reduced SLA’s from 48 hours to 1 hour, while closing an average of 200 trouble tickets per month after implementing a new support system and processes.• Bolster network infrastructure with new firewalls to promote remote access for all users, as well as ensuring security by implementing Microsoft MFA.

Education

• Towson University

  Bachelor of Science (BS), Sociology

  2003 — 2006

Skills

• Html
• Active Directory
• Microsoft Office
• Documentation
• Windows
• Cisco Devices
• Software Documentation
• Team Leadership
• Cisco Technologies
• Hardware
• Technical Support
• Management
• Information Technology
• Troubleshooting
• Customer Service
• System Administration
• Help Desk Support
• Windows 7
• Sharepoint
• Computer Hardware
• Xp
• Networking
• Leadership
• Windows Server
• Microsoft Exchange
• Servers
• Dns
• Network Administration
• Disaster Recovery
• Citrix
• Network Security
• Vmware
• Blackberry Enterprise Server
• Vpn
• Software Installation
• Dhcp
• Vmware Esx
• Routers
• Virtualization
• Security