Thom Blake
Senior Research Operations Program Manager @Trainline
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WORK HISTORY
Senior Research Operations Program Manager @Trainline
London, GB
Selecting, auditioning and onboarding new research tooling within the UXteam- Leveraging AI to automate processes and increase productivity- Managing licenses, training and maximising usage of tools- Documentation of processes- Auditing processes, identifying gaps and recommending optimisations- Managing procurement process and supplier onboarding- Advising and providing hands-on support with in person user testingprocesses and technology- Designing and building project management tools and capacitymanagement systems using available platforms (AirTable + Slack)- Designing and optimising project intake process for various UX researchproject work streams- Change management, training, program management- Championing and supporting democratisation of research within ProductManager and UX Designer teams- Compliance and GDPR process management and optimisation
EDUCATION
Queen Elizabeth Sixth Form College
Computing, Law, Geography, General Studies
SKILLS
ABOUT THOM BLAKE
I have 18 years’ experience working in various capacities within the UX & Service Design industry. I’m personable, adaptable, highly capable and balance technical expertise with business acumen to drive growth and improvement across all departments. I’m an excellent problem solver and enjoy collaborating with clients and colleagues to make work meaningful, engaging and fun.
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