Thom Waldman
Premium Account Coordinator
- Role
- Premium Support Coordinator Tlc at Mindbody
- Location
- San Luis Obispo County, CA, US
- LinkedIn followers
- 500 followers
Experience
Premium Support Coordinator Tlc
Jan 2008 — Present · San Luis Obispo, CA, US
Provide a high level of project management support with primary duties focused on software implementation and configuration in an enterprise setting.Responsible for gathering business requirements, managing the project timeline and ensuring proper communication to premium clients.Project Management – Clear communication and tracking of project tasks in relation to over project timeline.Account Management – Status updates, detail break down of billable hours or overages.Product Enhancements – Understanding how new software functionality affects premium accountclients and properly alerting them to the upcoming changes.Facilitate the process of converting from competitor software and/or other data sets for Premium Clients.Devise solutions and communications that makes MINDBODY clients dance with appreciationCommunicate necessary information to Customer Service regarding training and ongoing support outside the scope of premium services for Franchise/Multi-Location.Create and manage Template sites for multi-location/franchise accounts to be used by Logistics in the creation of new sites (if applicable).Coordinate the sale of hardware and new business locations with the assigned sales rep (if applicable)Creation of new sites to support the MINDBODY “Jump Start & Fresh Start” ProgramsMentor Associate PAC’s by helping setup and support MINDBODY premium accounts.
Skills
- Fundraising
- Event Planning
- Powerpoint
- Microsoft Excel
- Teaching
- Public Speaking
- Editing
- Strategic Planning
- Training
- Nonprofits
- Coaching
- Microsoft Word
- Social Media
- Management
- Event Management
- Public Relations
- Social Media Marketing
- Microsoft Office
- Outlook
- Team Building
- Team Leadership
- Customer Service
- Social Networking
- Leadership
- Leadership Development
- Marketing
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