Teresa H.

Senior Manager, Bso Operations @BDO Canada

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2026 — Present

Senior Manager, Bso Operations @BDO Canada

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Workforce forecasting, capacity assessment, and scalable resource planning models.Foster a culture of continuous improvement and national collaboration.Strengthen national consistency in service delivery.Leadership, performance and SLA oversight for global talent operations.

EDUCATION

N/A

George Brown Polytechnic

Diploma, Early Childhood Education

SKILLS

Team LeadershipHuman ResourcesProcess SimulationUnion NegotiationsLeadershipPublic SpeakingApplicant Tracking SystemsCorporate RecruitingCrmEmployee TrainingManagementProgram ManagementStrategySuccession PlanningOnboardingTalent ManagementContact ManagementTrainingRecruitingStaff DevelopmentWorkforce DevelopmentInterviewingTalent AcquisitionReference CheckingSourcingProcess ImprovementCoachingScreeningHiringProcess DevelopmentStrategic PlanningEmployee RelationsInterviewsLeadership DevelopmentRecruitment/RetentionInternet RecruitingCall CentersNegotiationExit InterviewsTime Management

ABOUT TERESA H.

Hi! I’m Teresa, a seasoned leader in process improvement and change management. Currently, I serve as an Operations Manager for BDO Canada supporting the BSO line of business, where I’ve had the privilege of designing and overseeing the implementation of processes and strategies that enhance delivery within our team.I believe in leading by example and am committed to creating innovative strategies that align with our business goals. My experience encompasses project management, budgeting, forecasting, contract negotiation, and compliance—all critical elements for fostering strong strategic alliances and partnerships with key stakeholders. What truly drives me is my passion for efficiency and effectiveness.I am a Change Management and Six Sigma Green Belt professional. Utilizing gap analysis and solution design to implement process improvements that optimize our resources and time. It\'s fulfilling to see how these strategies can significantly impact our delivery and overall success.

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Teresa H. — Senior Manager, Bso Operations at BDO Canada in Toronto, ON, CA | Unifers