Teresa H.
Senior Manager, Bso Operations @BDO Canada
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WORK HISTORY
Senior Manager, Bso Operations @BDO Canada
Workforce forecasting, capacity assessment, and scalable resource planning models.Foster a culture of continuous improvement and national collaboration.Strengthen national consistency in service delivery.Leadership, performance and SLA oversight for global talent operations.
EDUCATION
George Brown Polytechnic
Diploma, Early Childhood Education
SKILLS
ABOUT TERESA H.
Hi! I’m Teresa, a seasoned leader in process improvement and change management. Currently, I serve as an Operations Manager for BDO Canada supporting the BSO line of business, where I’ve had the privilege of designing and overseeing the implementation of processes and strategies that enhance delivery within our team.I believe in leading by example and am committed to creating innovative strategies that align with our business goals. My experience encompasses project management, budgeting, forecasting, contract negotiation, and compliance—all critical elements for fostering strong strategic alliances and partnerships with key stakeholders. What truly drives me is my passion for efficiency and effectiveness.I am a Change Management and Six Sigma Green Belt professional. Utilizing gap analysis and solution design to implement process improvements that optimize our resources and time. It\'s fulfilling to see how these strategies can significantly impact our delivery and overall success.
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