Thokala Prema
MBA Graduate | 4+ Years of Exp in Talent Acquisition and Technical Support | Actively looking for opportunities
- Role
- Senior Associate at Tech Mahindra
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Thokala Prema
As an ambitious SAP FICO trained professional, I am eager to embark on a rewarding journey in financial accounting and controlling. Armed with a solid educational background in accounting and finance and equipped with comprehensive training in SAP FICO, now I\'m looking forward to apply my skills and knowledge to practical scenarios within the SAP ecosystem.Educational Background:MBA - FinanceKey Skills: Financial Accounting and Controlling SAP FICO Modules, FI-MM Integration, FI-SD Integration Data Analysis🤝 Team Collaboration Continuous LearningWhat Sets Me Apart: Enthusiastic about staying at the forefront of SAP FICO advancements.🤖 Eager to leverage technology to enhance financial processes. Quick learner with a passion for acquiring new skills and knowledge.Aspirations:I am actively seeking opportunities to contribute my skills and grow as an SAP FICO professional. Open to entry-level positions, or any opportunity that allows me to learn, collaborate, and make a meaningful impact in the realm of financial management.Why SAP FICO:SAP FICO appeals to me because it combines my passion for finance with cutting-edge technology. I am excited about the prospect of contributing to projects that streamline financial workflows, improve reporting accuracy, and drive overall business success.🤝 Let\'s Connect:I am keen to connect with professionals in the SAP community, mentors, and individuals who share an interest in financial technology. Feel free to connect with me for discussions on SAP, finance, or any insights you\'d like to share. Let\'s learn and grow together!
Experience
Senior Associate
Aug 2024 — Present · Hyderabad, IN
Client: Verizon – US TelecomRoles and Responsibilities as a Tier-2 Technical Support Specialist includes: 1) Provided expert technical support for Verizon’s mobile, Wi-Fi, and network services, specializing in iPhone, Samsung, and Google devices.2)Resolved escalated technical and billing issues with urgency, ensuring one-call resolution per 2-hour and 3-day repeat-contact metrics.3) Handled supervisor-level escalations involving device issues, network outages, and billing disputes with a focus on empathy and resolution.4) Processed refunds and credits after detailed case analysis, ensuring policy compliance.5) Consistently exceeded monthly sales targets through effective upselling during support calls.6) Delivered real-time support to new joiners during nesting, filling in for SMEs when required.7) Maintained high CSAT/Promoter scores through quality service and customer retention strategies.
Education
The Institute of Chartered Accountants of India
Charted Accountancy
2015 — 2015
Bharathi High School
SSC
2012 — 2013
Institute of Cost Accountants of India
Certified Management Accounting
2015 — 2015
Osmania University, Hyderabad
Bachelor of Commerce - BCom
2015 — 2018
Telangana State Residential Junior College (TSRJC)
Intermediate (+2)
2013 — 2015
Deccan School Of Management
MBA - Master of Business Administration
2018 — 2020
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