Thivian Govender

Ecommerce Fulfilment Associate @The Home Depot

Atlanta, GA, US

Order ProcessingOrder Management: Receive and process orders from the e-commerce platform, ensuring accuracy in order details like product types, quantities, and shipping information.Inventory Check: Verify the availability of items in the inventory before processing orders. Update inventory records as items are picked for orders.Payment Verification: Ensure that payments are successfully processed and verified before proceeding with order fulfillment.Inventory ManagementStock Control: Monitor and manage inventory levels to prevent stockouts or overstock situations. Replenish stock as needed.Inventory Organization: Ensure that the inventory is well-organized, labeled, and stored in a manner that facilitates easy picking and packing.Inventory Audits: Conduct regular inventory audits to maintain accurate stock records and identify discrepancies.Picking and PackingOrder Picking: Retrieve the correct items from the inventory based on the order details. Use picking lists or digital systems to ensure accuracy.Quality Control: Inspect items for quality and damage before packing them for shipment.Packing: Package items securely to prevent damage during transit. Include any necessary documentation, such as invoices or return labels.Utilizing Ecommerce platforms with fulfillment software to streamline order processing, inventory management, and deliveries.Use of Automation: Implement automation tools for tasks like order picking, packing, and delivery to improve efficiency and accuracy.Performance MonitoringKey Performance Indicators (KPIs): Track KPIs such as order accuracy, on-time delivery rate, inventory turnover, and customer satisfaction.Continuous Improvement: Analyze performance data to identify areas for improvement in the fulfillment process, such as reducing order processing time or minimizing shipping errors.

Damelin

Project Management

Chartered Institute of Loss Adjusters - South Africa

Certification Loss Adjusting

University of Pretoria - Gordons Institute of Business Science

Masters in Business Administration

Unisa School of Business Leadership

Practical Project Management

Ladysmith Secondary School

Matric Exemption

University of South Africa

Bachelor of Business Asministration