Thives Shan
Senior Merchant Support Advisor @Shopify
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WORK HISTORY
Senior Merchant Support Advisor @Shopify
Toronto, ON, CA
Shopify is a leading global commerce platform that powers millions of businesses in over 175 countries, from entrepreneurs and small startups to global brands.Recognized by Fast Company, TIME, and Forbes as one of the most innovative and influential companies globally, Shopify continues to redefine what’s possible in e-commerce.Its mission is to make commerce better for everyone by empowering entrepreneurs and giving them the freedom to build, scale, and succeed on their own terms.
EDUCATION
Seneca Polytechnic
Business Administration, Management and Operations
ABOUT THIVES SHAN
I’m a results-driven professional with experience in customer success, account management, and business development, passionate about helping people and businesses reach their full potential.Over the years, I’ve supported clients across multiple industries, guiding them through onboarding, solving complex challenges, and building long-term relationships rooted in trust and results. My focus has always been on delivering seamless experiences and turning customer goals into measurable success stories.Now, as a Merchant Support Advisor at Shopify, I’m proud to be part of a company that’s transforming how entrepreneurs and businesses operate online. Every day, I get to connect with merchants from around the world, helping them grow, scale, and make their ideas a reality. What I Do Best:• Building strong, trust-based client relationships• Providing high-quality, solution-focused support• Simplifying complex tools and processes for real impact• Collaborating cross-functionally to drive success and retentionI’m inspired by Shopify’s mission to empower entrepreneurs everywhere and excited to keep growing, learning, and contributing to that vision. Let’s connect!
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