Thivakaran Kumaran

About Thivakaran Kumaran

As the LCMS Engineer at Agilent Technologies, I bring over Ten years of experience in delivering integrated solutions for Liquid Chromatography (HPLC), Mass Spectrometry (LCMS), HRMS and Quadrupole Time-of-Flight (Q-TOF) systems. My role focuses on installations, calibrations, implementation, maintenance, and repair of advanced system solutions. I am committed to ensuring optimal system functionality through proactive issue resolution and adherence to company policies for service inventory management. Working closely with service managers and clients, I contribute to special projects by identifying resources and training needs. My expertise in analytical systems enables me to support customers effectively, minimizing downtime and improving operational efficiency. With a strong focus on technical input and validation procedures, I aim to enhance the reliability of Agilent products and services while fostering productive customer relationships.

Experience

1. Advance-mass Spectrometry and High Performance Liquid Chromatography (Lcms) Lead (Agilent)

   Agilent Technologies

   Feb 2021 — Present · Hyderabad, IN

   My roles and responsibilities throughout my employment with this organization are as follows. • Responsible for delivering integrated solutions to Liquid Chromatography (HPLC), Mass spectrometry (LCMS) and Quadrupole time of flight (Q-TOF). • Taking care of Installations, Calibrations, familiarization, Implementation, Maintenance and repair of company systems solutions. • Proactively responding to potential equipment issues to prevent unplanned interruption of customers’ business. • Managing service inventory according to company policies. • Assist service managers with special projects, Identifying resources and training needs. • Troubleshoots and resolves escalated service situations both within assigned accounts as well as across the district. • Undertaking planned installation work and building a strong rapport with customers to provide them with suitable advice and support on Agilent products and services. • Provide technical input to the sales team in non-routine sales cases. • Carry out procedures necessary to validate the system to certifiable standards including IQ/OQ-PV. • Timely and accurate logging of data according to work instructions and agreements, regarding activities in the CRM system. • Develop and monitor local reports to ensure the efficient and productive delivery of services.

Education

• Anna University Chennai

  Bachelor's degree, Instrumentation and Control Engineering

  2011 — 2015

• R. S. Krishnan Higher Secondary School

  12th Grade, Computer Science

  2010 — 2011

• Bharathidasan University

  Master's degree, Business Finance Management

  2015 — 2016