Nikhil Dixit

About Nikhil Dixit

I currently serve as the Chief of Staff to Co-Founder at EPIC World. My work revolves around managing the workstreams for the EPIC Intelligence platform and streamlining internal operations I previously completed my 2+ years tenure with Loop, a pioneer in insurtech and healthcare benefits. During my tenure, I had the privilege to work across different teams under all the co-founders at some point. The following are my key achievements - Customer Success - Managed a portfolio of INR 100 million+- Renewed the enterprise clients at a 30% revenue bump with an INR 10 million+ of cross-sell and up-sell Operations - Instituted a new operational process to remove redundancies - 25% improvement in TAT for delivery of key milestones Member Experience -<2% missed call rate -<30 mins First Response Time - Launched 2 new claims servicing products for assistance in both cashless and reimbursement claims Escalation Handling - Worked with the CEO to resolve all client escalations up to March 2023within 45 days - Managed escalations to the COO by breaking them down into actionable items for teams within Loop and managing client communication Before my tenure with Loop, I completed my MBA by specializing in Marketing and Operations with the following highlights - 1. Executive Member of E-Cell and FIED (incubation center for IIM Kashipur) 2. Selected for the Harvard US-India Conference 2021 3. Campus Director, Hultprize IIM Kashipur Before pursuing management education, I was chosen as an innovator at Digital Impact Square and founded Geriacare Solutions Pvt. Ltd.(backed by the TCS Foundation) which was shortlisted for the Bill and Melinda Gates Foundation grant. I oversaw product conceptualization, pilot, daily operations, and incorporation. I pursued my Computer Science and Engineering and had the following highlights - 1. Founder, CRY Tezpur University 2. Curator, TEDxTezpurUniversity 3. Winner of MUNs organized by NLUJA, IIT Guwahati, and NEIMUN Foundation

Experience

1. Chief of Staff and Lead Solution Deployment, Epic Intelligence

   Epic World

   Mar 2025 — Present · Bengaluru, IN

Education

• Tezpur University

  Bachelor of Technology (B.Tech.)

  2014 — 2018

• Indian Institute of Management Kashipur

  Master of Business Administration - MBA

  2019 — 2021

• Delhi Public School Kalyanpur

  Undergraduate

  2000 — 2013

Skills

• Matlab
• Event Planning
• Team Leadership
• Creative Writing
• Event Management
• Teamwork
• Java
• C
• Team Management
• Sql
• Python
• R
• Microsoft Office
• English
• Microsoft Word
• Css
• Programming
• Mysql
• Social Media
• C++
• Microsoft Excel
• Leadership
• Public Speaking
• Html5
• Entrepreneurship
• Powerpoint
• Data Analysis