Shadab Ansari
System Engineer at Wipro
- Role
- System Engineer Administrator at Wipro
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shadab Ansari
Hello! Experienced System Engineer with 3+ years of expertise in IT infrastructure support, specializing in Windows/macOS administration, endpoint management, and cloud-based service delivery. Proven ability to troubleshoot complex system and application issues, implement proactive monitoring, and enhance device performance across large enterprise environments. Adept at collaborating with global support teams and driving continuous service quality and compliance improvement.Certified in Azure, Google Cloud, ITIL, and Oracle SQL, with a keen interest in emerging technologies. Always eager to learn, innovate, and collaborate to drive impactful results. Let’s connect!
Experience
System Engineer Administrator
Dec 2022 — Present · Bengaluru, IN
Provide advanced support for Windows/macOS environments, ensuring operational continuity across a globally distributed user base.• Diagnose and resolve complex issues, including OS failures, application crashes, network disruptions, and hardware bottlenecks, resulting in a 47% reduction in downtime.• Manage enterprise endpoints, virtual machines, and security configurations using SCCM, Intune, and Microsoft Defender to maintain compliance and performance.• Troubleshoot Office 365 applications, ensuring seamless user access to Outlook, Teams, SharePoint, and OneDrive across locations.• Deliver specialized support for SAP GUI-related issues, ensuring minimal disruption to business operations.• Utilized Azure and Nexthink to proactively monitor and enhance device performance, leading to a 26% efficiency gain.• Deploy patches and system updates across endpoints, strengthening overall security posture and compliance.• Leverage enterprise monitoring tools to detect anomalies, ensuring infrastructure stability and minimizing potential risks.• Maintain detailed documentation and resolution logs in ServiceNow, improving knowledge-sharing and issue resolution timelines.• Follow structured daily tracking mechanisms to resolve recurring issues, enhance user satisfaction, and reduce DSAT.• Collaborate with cross-regional teams and stakeholders to standardize support practices and drive improvements in device support strategies.• Ensure strict adherence to IT governance policies, contributing to audit readiness and operational risk mitigation.
Education
Karim City College Jamshedpur
Bachelor of Science - BS
2019 — 2022
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