Abhirup Mukherjee
Architect (Service Cloud, AI & Platform) @ Salesforce | Designing Scalable Solutions
- Role
- Architect (Service Cloud, Ai & Platform) at Salesforce
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Abhirup Mukherjee
As an Architect at Salesforce, I specialize in designing solutions for complex business challenges using Service Cloud, AI 🤖, and core Salesforce Platform capabilities. My work focuses on leveraging declarative and programmatic features to deliver metadata-driven, robust & scalable solutions.🤝 Collaborating with cross-functional teams and fortune 100 enterprise clients, aiming to address technical debt and implementation challenges while contributing to product enhancements. My expertise spans Enterprise Architecture, Integration Architecture, and Application/System Architecture, reflecting a commitment to delivering future-ready innovations within the Salesforce ecosystem. Some of my core responsibilities include: Solution Design & Strategy: Providing expert guidance on designing scalable, secure, and efficient solutions that adhere to Salesforce best practices. Technical Health & Optimization: Assessing system performance, proactively identifying risks, and recommending improvements to enhance reliability and efficiency. Application Lifecycle Management: Offering strategic insights to help customers effectively plan, develop, and evolve their Salesforce implementations over time. Cross-Functional Collaboration: Working closely with Engineering, Product, and Customer Success teams to resolve complex challenges and influence product improvements based on customer feedback.GitHub: https://github.com/abhirup03
Experience
Architect (Service Cloud, Ai & Platform)
Jun 2025 — Present · Hyderabad, IN
At Salesforce, I leverage my expertise as a Technical Architect to tackle complex challenges and deliver scalable solutions leveraging our billion dollar innovations - Agentforce Service, Salesforce Platform and Salesforce AI. My role emphasizes on architecting scalable solutions catering to millions of users. Hands-on problem-solving to optimizing application & system performance, while collaborating with diverse teams to drive customer success. Focused on creating metadata-driven systems that adapt to evolving business needs and incorporate advanced AI capabilities to drive business autonomously on an intelligence scale.Agentforce Service, FKA: Service Cloud is a $10 Billion Dollar business and #1 Cloud among our suite of products, empowering enterprises and businesses at zettabyte (ZB) scale.
Education
Sri Chaitanya Educational Institute
Intermediate (XII th), Science
2012 — 2014
Happy convent school
School Degree Graduate(10th), Science
2011 — 2012
GITAM Deemed University
B.Tech(Information Technology), Information Technology
2014 — 2018
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