Thirunavukarasu C
Senior analyst
- Role
- Senior Associate at Accenture
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
Experience
Senior Associate
Oct 2025 — Present · Chennai, IN
Monitor, assess, inspect, & act in response to disputes received from cardholders and complaintsregarding credit card transactions.Efficient in research & presenting proof to authenticate transactions by analyzing the cases withrespect to the fraud or dispute type.Initiate further step or pre-arbitration/arbitration after rejection of cardholder and review of re-presentment by signature and other resources.Direct interaction with clients to handle escalations & resolve issues independently.Conducting process training and assessment for the fresher who joins the team.Coordinate with the clients and other internal teams regarding the dispute cases to get effectiveresults which favors the customers.Daily reconciliation on incoming disputes.Preparing write off file for non-recoverable cases & recovery file for recoverable cases in Frauddisputes category.
Education
University of Madras
Bachelor of Science - BS
2017 — 2020
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