Thirumurugan Mohanasundaram

Customer Success Specialist @Appglide Solutions

Chennai, IN

Providing business support with detailed information and guidance on services, including product recommendations tailored to customer needs. Maintained comprehensive knowledge of service scripts to efficiently schedule calls/meetings with business owners. Fostered proactive communication across team and client contacts. Providing prompt responses to customer inquiries in alignment with company SLA, ensuring timely issue resolution. Authored Knowledge Base articles to improve self-help resources for customers and internal teams. Determine root causes of the issues and update ticketing systems to reflect current status. Handled initial troubleshooting of reported issues, prioritizing and assigning severity levels while working towards swift resolutions. Effectively communicate with customers using predefined scripts to assist with Fleet Services.

KCG College of Technology

Bachelor of Technology - BTech