Thirumurugan Mp
SDM @ Sodexo | Expertise in IT Infrastructure, Digital Transformation, Strategy, People, Project & Risk Management, Operational Excellence, Service Delivery, Continuous Improvement.
- Role
- Service Delivery Manager at Sodexo
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Thirumurugan Mp
Vision: Transforming enterprise technology into a strategic growth engine while mentoring…
Experience
Service Delivery Manager
May 2025 — Present · Noida, IN
Driving operational excellence, stakeholder trust, and transformative service delivery across global ecosystems*Lead high-performing cross-functional teams spanning operations, infrastructure, and support to deliver integrated, customer-centric services with measurable business impact.*Act as a strategic escalation point and trusted advisor to C-level executives, fostering long-term partnerships through proactive governance, transparency, and continuous improvement.*Analyze service performance through KPIs, incident trends, and user feedback to identify systemic gaps and implement targeted process enhancements that reduce incident volume and elevate user experience.*Oversee vendor and third-party service delivery, ensuring alignment with contractual obligations and seamless integration into enterprise operations.*Champion stakeholder engagement through structured communication frameworks, including executive dashboards, service reviews, and governance forums that drive accountability and shared outcomes.*Spearhead transformation initiatives focused on automation, observability tooling and cost optimization—delivering scalable solutions that support shift-left strategies and operational agility.*Architect and govern ITIL-aligned service management frameworks, SLAs/OLAs, and change management protocols across regions, with a focus on customer-centric KPIs and governance.*Lead the transition to a fully managed Major Incident Management (MIM) model, establishing dedicated forums and communication pathways to ensure rapid resolution and stakeholder confidence during critical events.
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