Thilini Mudalige
Information Technology Operations Manager @Nest Pensions
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WORK HISTORY
Information Technology Operations Manager @Nest Pensions
London, GB
EDUCATION
University of Colombo
Service Management
University of Gloucestershire
Master of Business Administration - MBA
Presbyterian Girls National School
Secondary Education , G.C.E. A/L
OTHM
Postgraduate Degree, Strategic Management & Leadership
ABOUT THILINI MUDALIGE
Dedicated IT Service Delivery and Support professional with over 8 years of experience in the IT Service industry. Proven in optimising service delivery, improving user satisfaction, and driving ITIL-aligned solutions across enterprise environments.Experienced in AIOps-enabled service delivery, stakeholder engagement, Agile project execution, and team leadership. Skilled in leading ITSM platforms and modern endpoint management. Open to remote roles or relocation opportunities and always keen to connect and contribute to high-performing teams. Let\'s connect to discuss how I can contribute to your team\'s success! Expertise Highlights IT Service Delivery with AIOps ITSM Practice ITIL Framework Stakeholder Management Project Management - Agile ITSM Tools - ServiceNow, Hello, BMC Remedy, Assyst, Jira Azure endpoint Management Team Management
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