Thilini Abewardana

About Thilini Abewardana

I am an business analyst/project manager having over 9 years of experience in sales, aviation, e-commerce solutions, customer relationship management and SLDC. Experienced in handling critical phases of end to end full-life cycle projects - Discovery workshops, requirement gathering, writing RFP, creating full-fledged implementation plans, schedules, budgets, agile methodologies, reporting, planning, project timeline, cost benefit analysis, coordination with stakeholders, client demo\'s, UAT, data validation, user training, Go-Live & resolve post implementation issues.I have managed e-commerce customer service team who handled refunds, reconciliation, daily e-commerce operations, customer queries, and online frauds for more than 5 years. I\'m skilled in business analysis, project management, product development, leading customer service/support teams, airline ticketing/reservations, SDLC, coordinating with international teams on different time zones, and carrying out UATs. Experienced in working with Amadeus reservation system, Amadeus booking engine, Wirecard payment gateway, MasterCard Payment Gateway Service, and all Microsoft Office packages including Microsoft project. I hold a computational physics (Honors) degree, an MBA and CIMA Professional Qualification.

Experience

1. Project Data Manager

   Sensus

   Oct 2021 — Present · US

   As a dedicated professional in automation and data management, I have successfully led initiatives that transformed client meter reading tasks from a two-person, daily operation into an efficient process taking less than one hour—achieving zero errors in the process. My commitment to innovation and technology drives me to develop solutions that automate repetitive tasks and implement robust error-checking measures using the Microsoft Power Platform.I have designed and implemented fully automated tools utilizing Power BI and Power Automate, significantly streamlining the client’s exception management process and boosting operational efficiency. My efforts in creating over 30 dashboards and reports have resulted in more than a 50% increase in performance for our team.Collaborating with cross-functional teams, I have identified key data sources to enhance data collection, leading to a 15% reduction in report development time. My strong problem-solving skills have consistently enabled me to tackle complex data issues, resulting in a 20% reduction in process time.I am honored to have received the company spot award many times, recognizing my contributions in automating processes and developing impactful dashboards. I am passionate about leveraging technology to drive efficiency and exceed expectations.

Education

• Musaeus College

  Physics, Chemistry, Mathematics , Advance Leve

  1996 — 2005

• The Chartered Institute of Management Accountants

  ACMA, Accounting and Business/Management

  2007 — 2012

• Postgraduate Institute of Management (PIM)

  Master of Business Administration - MBA, Business Administration and Management, General

  2014 — 2016

• University of Colombo

  Computational Physics(special), Computer Science, Physics, Statistic, Applied Mathematics

  2007 — 2011