Thierry Francois
Senior Business Analyst @Westland Insurance Group Ltd.
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WORK HISTORY
Senior Business Analyst @Westland Insurance Group Ltd.
Provided Business Analysis expertise in gathering and reviewing requirements for implementation of a new Client Portal with objective to provide our clients with exceptional user experience. • Lead QA/UAT testing deliverables but also created and executed test scripts on multiple projects at the same time. • Facilitated Configuration workshops involving Business resources from 2 different entities and multiple teams to create and improve users experience in operational tasks (e.g: creating policy, helping Clients managing claims) • Performed data analysis and data mapping for Claims team between existing in-house and Vendor Systems. Tools: Ms Office suite (including MS Visio), Office 365, Lucidchart, Sigma for mock-ups, SQL Management for Database queries
EDUCATION
Université Paris Nanterre
Bachelor, Economics, Strategy Management, Financial Accounting
NEOMA Business School
Post Graduate - MBA, Finance and International Management.
Mount Royal University
Certificate, Project Management
University of Calgary
Certificate, Information Technology Management
Corporate Oasis
Certificate, Business Relationship Management Foundation
SKILLS
ABOUT THIERRY FRANCOIS
Senior Business Analyst with over 20 years of experience - with 10 as a private…
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