Thierno Diallo
Certified RHCSA | CCNA | Infrastructure Repair Tech at Meta
- Role
- Ens - Infrastructure Repair Tech at Meta
- Location
- Canal Winchester, OH, US
- LinkedIn followers
- 500 followers
About Thierno Diallo
As a Network Operations Engineer, I assist in supporting Meta’s networking infrastructure…
Experience
Ens - Infrastructure Repair Tech
Aug 2025 — Present · New Albany, OH, US
As a Data Center Infrastructure Repair Technician, my responsibilities include:• Performing hands-on repairs and replacements of critical network hardware (switches, routers, optics, cables, power supplies, fans, etc.) according to approved workflows.• Troubleshooting and resolving L1/L2/L3 network issues across data center environments, ensuring minimal downtime and service impact.• Monitoring and managing incident tickets, ensuring timely response within SLAs, and escalating to cross-functional teams when required.• Conducting preventive maintenance, regular inspections, and quality checks to ensure the health and reliability of ISP and OSP infrastructure.• Collaborating with on-site engineers, OCS, and NetOps teams to support upgrades, capacity planning, and site-specific network projects.• Managing inventory and spare parts through the RMA process, ensuring proper documentation and accountability for all assets.• Following strict safety protocols, documenting repair actions, and maintaining runbooks and process guides.• Driving continuous improvement by identifying recurring issues, contributing to SOPs, and supporting long-term process enhancements.
Education
LaGuardia Community College
Associate of Science - AS, Computer Science
Universite General Lansana Conte de Sonfonia-Conakry
Bachelor of Business Administration - BBA, Business Administration and Management, General
Western Governors University
Master of Science - MS, Cyber Security and Information Assurance
Uiversite General Lansana De Sonfonia-Conakry
Bachelor's degree, Business Administration
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