Thien Dieple

About Thien Dieple

With over a decade of experience spanning roles in technology, data analytics, and…

Experience

1. Product Manager

   DSI

   Feb 2025 — Present · Richardson, TX, US

   As a Product Manager, I help optimize the user experience for our mobile knowledge application.• Manage daily operations of a mobile knowledge tool, ensuring optimal performance, usability, and reliability.• Define and prioritize product requirements, aligning with strategic goals and customer needs.• Oversee content production workflows, maintaining schedules and quality standards.• Collaborate with development teams to drive timely product releases.• Lead go-to-market strategies, crafting messaging to boost adoption.• Partner with trainers, content developers, and stakeholders to enhance features and resolve issues.• Develop and execute content strategies to engage target audiences.• Curate and publish high-quality content, including articles, videos, and training materials.• Analyze user data and feedback to optimize content and drive product improvements.• Conduct content audits to assess effectiveness and identify areas for enhancement.• Oversee development of AI search agent for sales inquiries• Impact: Directly affect successful sales of $16B of mobility services forAT & T

Education

• The University of Texas at Austin

  Bachelor of Business Administration (BBA), Management Information Systems, General

Skills

• Cross-Functional Team Leadership
• Business Analysis
• Kanban
• Team Leadership
• Management
• Toad
• Process Improvement
• Product Management
• Accounting
• Customer Service
• Strategy
• Customer Relations
• Project Management
• Program Management
• Software Project Management
• Oracle Database
• Business Intelligence
• Qlikview
• Jira
• Consulting
• Enterprise Software
• Sales Management
• Analytics
• Salesforce.com
• Product Marketing