Thiala Borges

Quality Assurance Supervisor @DHL Supply Chain

Bolton, ON, CA

Participated in quality risk management initiatives and audits, proactively identifying and mitigating risks to ensure regulatory compliance (FSSC & QAI) and operational excellence. • Fostered cross-functional collaboration to ensure accountability, quality culture, and ownership of project deliverables in the co-packing industry.• Executed continuous improvement initiatives and preventative actions, including training programs and quality management system implementation, resulting in streamlined processes and improved compliance.• Assist leadership of QA to develop and implement quality-related training programs for management, field operations, and QA associates. • Coordinated project progress, monitoring and addressing potential risks in the quality system to comply with regulatory and customer requirements.• Conducted and monitored an internal audit program, ensuring compliance of QMS procedures using RCA and CAPA by multiple departments.

Universidade Federal da Bahia

Bachelor's degree

Centennial College

Advanced Diploma

Universidade Salvador

Bachelor of Engineering - BE