Thiago Ramos

About Thiago Ramos

Enterprise Applications & Transformation Leader driving scalable change across Enterprise Apps, ITSM, PMO, and Product Strategy. I specialize in aligning business and technology to streamline operations, accelerate growth, and deliver measurable outcomes.At Freshworks, I led the mission-critical Quote-to-Revenue initiative that enabled IPO readiness—integrating Chargebee and NetSuite to support ASC 606 compliance, process scalability, and streamlined billing operations. I also directed the reimplementation of Freshservice across 16+ business units, transforming ITSM into a modern, AI-powered platform grounded in ITIL best practices. The program resulted in a 40% reduction in ticket volume, faster onboarding, and improved service visibility across the organization.Additionally, I partnered with Product & Engineering, GTM, Pricing, Finance, and QA to define and operationalize the framework for New Product Introductions (NPIs)—ensuring cross-functional alignment and enterprise readiness from launch to revenue.With deep experience in SaaS ecosystems, ERP platforms, and global program delivery, I bring a product-minded, execution-driven approach to enterprise transformation—improving employee experience, automating operations, and enabling sustained business success.

Experience

1. Director Business Application

   Freshworks

   Jun 2025 — Present

Education

• Mackenzie University

  Business Administration, Foreign Commerce

  2005 — 2009