Thiago Martins Amaral
- Role
- Tier 2 at Hawthorn School District 73
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Thiago Martins Amaral
Experienced IT Specialist with over 9 years of diversified experience in planning…
Experience
Tier 2
Apr 2021 — Present
Cover of clients doing IT Support in all USA surrounding area.\\\\n Help desk support by remote access (phone, email, web).\\\\n Installations, upgrades and repairs of both Windows, Chromebooks, Mac & Linux based computers and laptops.\\\\n Hardware problem solving including networking, overheating, memory, hard drives and upgrades.\\\\n Software upgrades from Windows XP to Windows 7/8 and also Office.\\\\n Helping the users with the Excel skills: Advanced formulas, Tables and Formatting and Pivot table & Reporting.\\\\n Active Directory creating users, policies access and resetting passwords.\\\\n Experience in SCCM.\\\\n Creating new process installation to the project.\\\\n Data backups and data retrieval\\\\n Refurbishment and recycling computers.\\\\n Application provisioning policies for users or servers \\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Skills
- Service Management
- IT Service Management
- Service Delivery
- Windows
- Microsoft Office
- Microsoft Exchange
- Balcão De Atendimento
- Vmware
- Active Directory
- Project Management
- Windows Server
- Windows Xp
- Windows 7
- Sap Products
- Operating Systems
- Service Desk
- Virtualization
- Servers
- Microsoft Windows
- Sap
- Itil
- Citrix
- Incident Management
- Dos
- Sistemas Operacionais
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