Thi K Nguyen
Senior Manager Business Operations & Strategy Management @Blizzard Entertainment
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WORK HISTORY
Senior Manager Business Operations & Strategy Management @Blizzard Entertainment
Irvine, CA, US
EDUCATION
University of California, Riverside
Bachelor of Science (B.S.)
ABOUT THI K NGUYEN
A highly personable IT leader with over a decade of management experience, specializing in aligning technology with business goals to drive exceptional outcomes and streamline success. Expertise spans account and hardware provisioning, system administration, policy creation, technical support, and training. Demonstrated success in standardizing global processes and implementing metrics to streamline end-user support. Adept at translating business needs into scalable technology solutions and driving efficiencies through automation, self-service, and process improvements.Proficient in implementing ITIL processes and standards, including configuration, change, problem, incident, and request management, to drive operational efficiency and service excellence. Skilled in overseeing project management and the project lifecycle, ensuring timely and transparent delivery of projects.Committed to fostering positive user experiences and nurturing team growth. Cultivate culture of trust, empathy, and inclusivity to ensure lasting success.
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