Thomas Nguyen

About Thomas Nguyen

Salesforce Admin who specializes in migrations, data integrity, and building systems that make users’ lives easier. At Vivalon, I support Salesforce operations and a Raiser’s Edge → Salesforce migration while also assisting the IT team to strengthen overall technical infrastructure.Alongside my Salesforce responsibilities, I have hands‑on experience setting up workstations, installing security cameras, and building Cat6 Ethernet networks — including measuring, cutting, and crimping lines to support secure, reliable connectivity.Previously at Boys & Girls Clubs of San Francisco, I led a record migration to Salesforce with 98% accuracy, increased reporting speed by 20%, and created executive dashboards that improved cross‑department visibility and decision‑making.I blend technical problem‑solving with a business analyst mindset, partnering with teams, improving user workflows, and creating systems that help staff work smarter with confidence in their data.

Experience

1. Salesforce Administrator

   Vivalon

   Sep 2025 — Present · San Rafael, CA, US

   Developed and launched a Salesforce training roadmap that improved team adoption, reduced confusion around data entry, and increased reporting accuracy across Development and Programs-Led cross‑functional Salesforce trainings and created standardized SOPs that strengthened data integrity and gave staff clear, repeatable workflows-Conducted end‑user discovery sessions to map real operational processes and identify bottlenecks, leading to more efficient and intuitive Salesforce solutions-Built reports and dashboards that increased visibility into program performance and fundraising activities, enabling teams to make faster, data‑driven decisions-Partnered with consultants to deliver an API integration between OnFleet and Salesforce for the Medical Tailored Meals program, enhancing delivery tracking and operational alignment-Supported a critical Raiser\'s Edge recovery effort by restoring the.bak database file and rebuilding table connections, preserving the organization’s development history and analytics capabilities-Strengthened internal IT operations by managing Jira and SharePoint environments-Troubleshoot connectivity and printer issues and setting up workstations for multiple teams-Improved on‑site infrastructure by installing security cameras and building Cat6 Ethernet networks (measuring, cutting, labeling, and crimping) to support secure and reliable connectivity.

Education

• Eastern Michigan University

  Business Administration and Management, General