Umanng Sood
Vice President - Customer Success & Automation | Strategic Account Growth
- Role
- Vice President - Customer Success & Automation at Sirion
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Umanng Sood
Business Leader with 24 years of experience in Customer Success (for SaaS), Operations, Quality (Lean Six Sigma Black Belt), Strategy, Automation, and Analytics. Have been instrumental in setting up and leading Customer Success, Operations, Quality, Analytics, RPA, and BI functions from scratch for both small/start-ups as well as large organizations. Have been responsible for bringing about transformational changes leading to improvement in Organizational Growth by increasing Top Line and reducing Bottom Line Revenue and enhancing User Experience. Specialization in driving innovation in product development strategy, monetization of the products, and leading sustainable process improvement projects. Other skills include Operational Excellence, Process Mapping, Business Process Modeling/Re-modeling, Process Re-engineering, Digital Transformation, Change Management, Supply Chain / Logistics Management, Process Design & Culture, Statistical Analysis, and Performance Management.Specialities: Customer Succes, Account Growth, Service Delivery, P&L Ownership, Process Improvement, Automation, E2E Solution Development & Deployment, Business Process Re-engineering, Lean Six Sigma Black Belt, Robotic Process Automation, User Experience, Customer Retention, Payment Gateway Management, Vendor Management, Client Management, Project Management.
Experience
Vice President - Customer Success & Automation
Sep 2018 — Present · Gurugram, IN
Managing a diverse portfolio with enterprise customers with a portfolio size of $10.5M, ensuring value realization for customers - Responsible for renewals, account expansion, and spearheading customer success initiatives to improve NRR, GRR, and NPS metrics. • Drive customer experience enhancements and cost reductions through process automation and transformation. • Own P&L responsibilities and implement automation and process re-engineering to improve efficiencies and reduce costs
Education
Delhi University
Bachelor of Arts - BA
Skills
- Process Mapping
- Process Excellence
- Mis
- Transition Management
- Business Transformation
- Sla
- Strategy
- Project Management
- Business Consulting
- Operational Excellence
- Leadership
- Process Modeling
- Six Sigma
- Business Process
- Business Process Re-Engineering
- Customer Satisfaction
- Training
- Team Management
- Change Management
- Vendor Management
- Program Management
- Management Consulting
- Customer Experience
- Call Centers
- Business Development
- Business Process Improvement
- Process Improvement
- Lean Initiatives
- Offshoring
- Business Process Mapping
- Business Strategy
- Service Delivery
- Process Engineering
- Business Analysis
- Project Team Management
- Six Sigma Black Belt
- Quality Management
- Performance Management
- Crm
- Lean Six Sigma Black Belt
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