Patrick Stewart

Senior Manager Customer Support @QA Ltd

Fort Worth, TX, US

Designed and developed support processes between all avenues of the organization Lead multi-national managers who lead their multi-national teams. Spearheaded projects across departments with an emphasis on Support and Product teams Supervised two teams in three different countries Led senior leadership to discuss support KPIs, organic solutions, and proactive support. Created and maintained monthly reports for product, development, and senior leadership teams Led the creation of the learning coach role and cultivated them to become a successful asset for the organization Reviewed escalated customer tickets, phone calls, and live chats Ensured support KPIs were met and identified areas of opportunity for direct reports Trained the organization on new support processes by leading department training Performed quarterly and yearly reviews for direct reports Hiring manager for open support department roles

University of North Texas

Bachelor of Arts, Rhetorical Communication

R.L. Turner High School

High School/Secondary Diplomas and Certificates