Sumit Shrestha

About Sumit Shrestha

Leveraging over 5+ years of expertise in the IT industry, specializing as a FrontEnd…

Experience

1. Software Engineer

   ServiceNow

   Jul 2024 — Present · Santa Clara, CA, US

   Develop and maintain detailed Playbooks for Government Services like License and Permit, Social Benefits on the ServiceNow platform, providing step-by-step guides that ensure consistency and adherence to best practices.• Working on AI Agents in the ServiceNow platform to automate tasks and assist users across different government service applications.• Configure Skills to handle common user requests such as retrieving information, completing forms, and providing automated support through virtual agents.• Used Generative AI (GenAI) features to support automatic summarization, response generation, and content suggestions within ServiceNow conversations and workflows.• Set up integrations between AI Agents and backend workflows using Flow Designer, Actions, Search Retrievals, and Glide APIs to ensure actions were completed based on user input.• Utilize ServiceNow Script, Service Portals, Glide APIs, Flow Designer, Subflows, Decision Tables andPlaybook and developing custom applications, plugins, workflows, and integrations.• Collaborate closely with product owners, designers, and engineers to understand requirements, design effective solutions, and deliver features that fulfill the needs of both internal and external stakeholders.• Develop user-friendly interfaces for Government Services that meet accessibility standards working within an Agile Scrum environment, including daily standups, two-week sprints, cross-functional teams, and demos.• Keep thorough documentation of software designs, configurations, and user guides to ensure smooth development and maintenance of solutions on the ServiceNow platform.Awards- Q1 2025 UTG Llama Award Winner (Outstanding contributions and achievements)- Multiple Kudos awards

Education

• Texas Tech University

  Master's degree, Computer Science

• Deerwalk Institute of Technology

  Bachelor of Science (B.Sc.) in Computer and Information Technology, Computer/Information Technology Administration and Management