Stephen Hardy
Vice President of Customer Success | Revenue Retention & Expansion Leader | Career Success Mentor | I help growth-oriented people and organizations deliver compounding results
- Role
- Vice President of Customer Success at TechnoMile
- Location
- Akron, OH, US
- LinkedIn followers
- 500 followers
About Stephen Hardy
Stephen Hardy is a proven customer success leader with 15+ years of experience leading customer success strategies and a customer-centric growth champion. Stephen has constructed and guided high-performing teams focused on growth while cultivating an intrapreneurial and inspiring culture. Holding a Master of Science in Nonprofit Management from the University of Central Florida and a Bachelor of Arts in Communications from Florida Gulf Coast University, he continuously seeks to learn and expand his personal and professional competence-based experience.Stephen has earned certifications in Leading Remote Teams from Cornell University, Change Management Foundation from APMG International, and a Graduate Certificate in Fundraising and Philanthropy from the University of Central Florida. He is currently pursuing an ICF ACC Coaching Certification. He embodies the model of continuous learning and action to better serve clients and colleagues.Throughout his career, Stephen has been honored with performance accolades such as the All-Abroad Award from Gartner ALE and the CSO Champion Mindset Award by Gartner. Additionally, he graduated Magna Cum Laude during his college years, reflecting his mindset and commitment to excellence in all endeavors.Beyond professional achievements, Stephen is deeply involved in community service, having volunteered with organizations like Habitat for Humanity, Community Cooperative Inc, Red Cross Disaster Relief, Global Effect, and many other non-profits internationally. He has spent two decades mentoring and coaching young adults in life and career choices. Stephen’s mission is to unlock people’s purpose and potential so they can live with remarkable clarity and compounding potential.Stephen’s servant leadership approach is centered on building high-performing teams that align business objectives with company capabilities to achieve high growth results. He has a keen ability to align vision and strategy. By fostering mutually beneficial relationships with clients, colleagues, and the community, he drives customer satisfaction and loyalty while advancing organizational objectives.Stephen is passionate about leveraging his expertise in people development, process improvement, and customer success to drive value for clients and stakeholders. He is always looking to connect with people new in their careers looking for advice or professional connections, established leaders wanting to network and share ideas, or growth-motivated companies looking to discuss strategy.
Experience
Vice President of Customer Success
Jun 2025 — Present · US
Education
Florida SouthWestern State College
Associate of Arts (A.A.), General
2004 — 2008
Florida Gulf Coast University
Bachelor of Arts (B.A.), Communications
2009 — 2011
University of Central Florida
Master of Science (M.S.), Nonprofit Management
2016 — 2018
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