Shounak Das

About Shounak Das

With extensive experience in operations management, sales forecasting, and vendor ecosystem development, I lead as the Head of Business Operations-Services at Dalmia Bharat Group. I am focused on delivering impactful business results, including driving top-line growth and enhancing customer satisfaction through integrated product and service offerings. My collaborative efforts with cross-functional teams have strengthened our brand image while enabling the optimization of backend processes and supply chain efficiency. Over the years, I have successfully pivoted business models, established scalable vendor ecosystems, and developed customer-centric solutions. My approach emphasizes sustainable growth, operational excellence, and fostering partnerships to create value for stakeholders. I am committed to empowering teams, driving innovation, and ensuring customer-centric execution in all aspects of business operations.

Experience

1. AVP, Head of Business Operations-services

   Dalmia Bharat Group

   Jul 2025 — Present · Delhi, IN

   Delivered a business top-line of ₹XX Cr in FY 24–25, representing 155% growth over the previous year’s volume.* Pivoted the business model from a product-only approach to an integrated product + services offering, reinforcing the brand’s promise of “all home improvement under one roof.”* Built and scaled a local vendor ecosystem, successfully delivering 200+ homes with a current CSAT score of 8.0.* Developed and managed a supply chain capable of delivering Full Home solutions within 60 days, boosting execution speed and customer confidence.* Partnered with Marketing, IT, and other cross-functional teams to build backend processes and strengthen brand image and positioning.

Education

• Synergy School of Business Skills

  Postgraduate Degree, Project Management

  2014 — 2015

• Punjab Technical University

  Bachelor of Architecture - BArch, Architecture